FULL OFFICE HELDESK SUPPORT
CALL US: (323) 804-0098 or (805) 205-4533
About MyOfficeHelpdesk | How we do Business

About MyOfficeHelpDesk and Why You Should Hire Us

What's Different About Us

At XPC Corp we believe that it takes more than technical savvy to keep your network and desktop PCs up and running. We believe that providing unparalleled customer service is an essential part of our service offerings That's why we've worked to develop a unique approach to service that's unequaled in the industry. Our approach to service is comprehensive and fosters a relationship with your business. Key service components include:

Preventive Maintenance

The ideal time to identify and resolve a technical problem is before it occurs. XPC Corp provides careful maintenance of your computers to dramatically reduce the chance of a crash or data loss.

Our regularly scheduled preventive maintenance program provides the following services at least every 30 days:

  • In addition to routine backups, a complete network back up is created and can be stored off-site
  • Back up tape drives are cleaned and checked
  • A random sampling of files from a recent backup is restored and tested for accuracy to ensure that the backup process is working properly
  • User workstations are updated with the latest version of your virus-check software to ensure that you're protected against newly identified viruses
  • Hard disk check and repair utilities are run on key servers and workstations to identify and resolve corrupt files and disk format problems
  • Administrator passwords are changed to further promote security

Effective Communication

At XPC Corp, we keep you apprised of work that's in progress and of work that's been completed. Our consultants and technicians leave a written summary that explains the problem or project they were working on and the outcome.

Similarly, our invoices provide clear explanation of work performed and are an excellent resource for better controlling and evaluating your computing costs.

Contact us today for more information or to sign up:
(323) 804-0098 or (805) 205-4533

Why Choose Us?

About Our Employees

We hire and retain our employees to endure consistency to our clients-our technical sales and consulting associates are experiences in working with small companies

We're committed to providing our consultants with on-going professional and technical training

Customer Service and Response Time

We make it possible for clients to page a consultant around the clock - 24 hours a day - for an ASAP return call

Our professional, knowledgeable customer service team responds to clients needs with a sense of urgency

Minimize and Control Client Costs

We bill clients only for actual time and materials costs-there are no minimum requirements

Account management is "baked" into the cost doing business

We help clients make cost effective technology decisions that allow for future flexibility & growth.

We help clients make cost effective technology decisions that allow for future flexibility & growth Our clients enjoy an increased return on technology by investing in a solution that will grow with them and increased productivity by minimizing their learning curve

Information and Resources

While our resource base is extremely broad, our approach to service remains personal - we think it’s important to build relationships with our client

Small and medium size clients can tap into our broad base of technology tools and resources. For example, we keep clients informed with the latest virus updates, bug fixes and patches

Consulting Expertise and Customization

We provide clients with a high-level consultative approach to account management

Our associates are equipped with a solid understanding of cutting-edge technology and industry developments

Our associated are experienced in identifying and dealing with the Critical Success Factors for Clients businesses

We understand your environment

Our knowledge of technology coupled with a solid understanding of business needs and customization possibilities results in a solid technology recommendation that will allow the client to run better, faster and cheaper with their investment in the right technology for their business.

Your Technology Partner

Do you have the right technology partner for your business?

Computers are an essential part of every business and having the right partner can be critical to your success. That’s why we would like to take a few minutes of your time to tell you about what we can do for you and your business.

Technology keeps your business running, or Technology is critical to your business, and because it is so important, I don’t think you would want any consultant or just any company taking care of your computer network. Our company specializes in small to mid size businesses such as yours; we work exclusively in the Kern, Los Angeles and Orange County areas and have over a 100 customers who rely on us to help them find solutions for their problems, whether its finding better ways to communicate, collaborate as a company, share files with each other, work remotely away from the office or just help you with your day to day problems that prevent you from doing business, we take care of your computer network, and we take care of your business.

We are we a highly professional company that delivers a high level of service to our customers

We also do it at a cost fit for small business. How do we do this? We use technology that has been used for many years by fortune 500 companies and we’ve brought it to companies such as yours.

We are a Microsoft Certified Partner and Sage 100 Partner.

We provide onsite Support within four hours or less. Remote technical support saves us money and we pass those savings onto you.

With Remote Technical Support, we can provide your company with almost immediate computer support without ever leaving our offices by using a proven technology that allows us to fix problems remotely from our offices. We can even take temporary control of your computers in a secure way without installing any software, all of it is permission based and we do all of this while you’re talking to a professional technician that is locally based and personally understands your computer network. Remote technical support combined with our onsite visits and maintenance plans have been the IT solution for Fortune 500 and now, it is being offered to companies such as yours.

Contact us today for more information or to sign up:
(323) 804-0098 or (805) 205-4533