FULL OFFICE HELDESK SUPPORT
CALL US: (323) 804-0098 or (805) 205-4533
Remote Tech Support | Giving you all the help you need for your small business.

Remote Tech Support For Your Small Business

Your small business can't afford downtime. Time spent wading through obscure technical matters is time that could be much better spent growing the business.

With online services from XPC Corp, businesses save valuable time by receiving the technical support you need, when you need it. We cover everything from spyware and virus removal to software installation, network and security setup, maintaining your mobile devices, and increasing your PC's performance.

Our U.S.-based technicians are certified and ready to assist you. And because we offer service through your high-speed Internet connection, we're always available.

Contact us today for more information or to sign up:
(323) 804-0098 or (805) 205-4533


Monthly Service Plans

Advanced Service Plan
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Wireless set up with up to 2 Apple computers or PCs or devices, printer sharing and set security encryption to help prevent intruders.


Premium Service Plan

Wireless set up with up to 2 Apple computers or PCs or devices, printer sharing and set security encryption to help prevent intruders.


Premium Plus Service Plan
>

Wireless set up with up to 2 Apple computers or PCs or devices, printer sharing and set security encryption to help prevent intruders.


Pay As You Go

Pay As You Go

With Smart Minutes from My Office Help Desk, you can pay as you go for any type of PC, network or electronics support.



Contact us today for more information or to sign up:
(323) 804-0098 or (805) 205-4533


Compare Monthly Service Plans

Service Packages at a Glance ADVANCED PREMIUM PREMIUM PLUS
Price CALL CALL CALL
Setup Fee CALL CALL CALL
 
Phone, Online Chat, E-mail Support
One Time PC Tune-Up
Hardware/Software Support
Software Installation/Removal no
Spyware/Virus Removal no
Offsite Backups no no
"Data Restoration/Retrievals no no

Frequently Asked Questions

What is online PC support?

Online computer and tech support, also known as "remote support", allows us to remotely view your computer screen and securely fix most computer, network, personal electronics and mobile device problems right hrough the Internet via remote control. In fact, it's like watching your computer fix itself.

This type of support works through desktop sharing technology. What this means is that when you log in to our secure online help desk, you can allow a certified technology expert to view and interact with your computer remotely via the Internet - fixing problems and setting up new technology fast.

Can you get back into my computer after my session is over?

No, not until you log in again and request service. When you log in to My Office Help Desk Support secure online help desk you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

How can My Office Help Desk Support help me?

Through our easy-to-use, online computer support service, we can:

  • locate and remove viruses, and install and configure anti-virus software
  • stop pop-ups, remove adware/spyware, and install/configure anti-spyware software
  • install home and small office networks (including wireless networks) - ensuring security!
  • fix email and software problems
  • fix printer, scanner, digital camera and other peripheral device problems
  • help set up and train on MP3 players (including iPods), PDAs and other mobile devices
  • speed up your computer and increase performance; PC tune-ups
  • perform standard maintenance and Windows updates/patches
  • install, configure and train on new software and hardware
  • assist in data back-up processes, transferring data from one PC to another
  • set up secure wireless networks
  • fix error messages, frozen screens and much more

Is your work guaranteed?

When you notify within 5 days of the service, we will work to remedy any issues that occurred within that 5 day period. At My Office Help Desk Support, our customer's satisfaction is very important to us. If you are not completely satisfied with the service you receive, we will work to ensure your satisfaction. Our key components of quality service are: A carefully screened team of remote service technicians. A set of services crafted to meet all the needs of your home, mobile and small office computer environment. A sincere desire to make all our customers happy. My Office Help Desk continues to build on the heritage of its predecessor companies that have served customers for more than a century. The new My Office Help Desk will earn customer trust and loyalty with a continuing commitment to the deployment of innovative products and services, reliable, high-quality service and excellent customer care.

Does My Office Help Desk provide support for Windows 98 and 2000?

My Office Help Desk provides limited support for Windows 98 and 2000. Due to the age of these platforms Microsoft no longer provides up-to-date Microsoft Service Tools for these platforms. My Office Help Desk does however provide support for your Windows 98 or 2000 computer with the following services that involve networking and device support:

  • PC peripheral
  • wireless network
  • MP3 player
  • digital camera
  • digital video camera setups
  • and software installations.
For Windows XP and Windows Vista platforms we provide a full range of support options, this includes all the services listed above as well as technical service subscriptions, remote backup and PC security subscriptions, PC Diagnostics, TuneUps, and Optimizations, applications training, Virus and Spyware Removal, smartphone services, and blocks of service minutes.

How long does an average support session last?

Online support sessions can last anywhere from 15 to 120 minutes, depending on the type of help you need.

In some cases, a computer may need a comprehensive tune-up due to a severe case of spyware. This could take over an hour. In other situations, you may be looking for set up and training support for a new MP3 player or digital camera. These sessions ma2y be as short as 30 minutes.

For simple problems, like locating a lost file or fixing an email problem, you can get help in as little as 15 minutes.

When is online PC service available?

Scheduled service is available Monday through Friday from 6:00 AM to 6:00 PM pacific time. For Premium support is available 24/7.

Is it secure?

We use a 128-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session.

In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. You are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.

Is it easy to use?

By allowing a remote technician to access your computer through the Internet they are able to perform work on your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'. Simply log in to myofficehelpdesk.com/supportnow, let go of the mouse and let us help you!

Do you charge to diagnose my computer?

Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems.

In some cases, your problems may be difficult to diagnose or cannot be located. At My Office Help Desk Support, we will do everything we can to identify and resolve your computer or technology issues, or at the very least, provide suggestions and next steps on resolving any issues.

For PCs that are over 4 years old, or running Windows 98 or older, we suggest you consider purchasing a new computer before spending a lot of money attempting to repair an older computer or attempting to install a new product (iPod, MP3 player, digital camera).

Are your technicians qualified to work on my computer?

Our computer technicians are Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators and HTML Developers.

Every technician is pre-qualified, has 3+ years experience in a help desk environment and completes an extensive 2-week training course on excellent service delivery and the virtual interface. At My Office Help Desk Support, you're in good hands!

Contact us today for more information or to sign up:
(323) 804-0098 or (805) 205-4533